Legal

Refund Policy

At NETPOOL TECHNOLOGIES PRIVATE LIMITED, we are committed to providing our customers with high-quality services. To ensure transparency, we have outlined our refund policy below.

Last updated: July 29, 2026 · NETPOOL TECHNOLOGIES PRIVATE LIMITED

Refund Policy Overview

  • Domains: Non-refundable.
  • Dedicated and VDS Services: Non-refundable.
  • VPS Services: Refundable within 24 hours of purchase, provided usage stays within minimal resource limits.
  • Shared Hosting Services: Refundable within 7 days of purchase, subject to revised conditions.
  • GST Charges: Non-refundable.

Shared Hosting Refund Criteria

  • Within 2 Days: Eligible for a full refund with immediate service termination.
  • Within 7 Days (After 2 Days): Eligible for a 50% refund with immediate service termination.
  • After 7 Days: Refunds are not available; services will continue for the remainder of the billing period.
  • Renewals: Strictly non-refundable under any circumstances.

Refund Eligibility

Refunds are applicable only when NETPOOL fails to provide the core service functionality as described at the time of purchase. Issues caused by client-side configuration, misuse, abuse, or violations of the Terms of Service do not qualify for refunds.

All refunds are issued to the NETPOOL Wallet by default for instant credit. Wallet credits can be used for future purchases, excluding domain registrations.

Cash refunds require management approval and will only be processed to the same source account used for payment, subject to strict verification and compliance checks.

Transactions below Rs300 are eligible only for NETPOOL Wallet credits and not cash refunds.

Refund Methods and Associated Charges

  • NETPOOL Wallet (Default): Instant credit for eligible refunds with no additional verification.
  • Cash Refund to Original Payment Method: Subject to strict source verification, identity checks, and a processing timeline of 5–7 working days or more depending on the bank.
  • Processing Fees: Cash refunds incur a fee of 4% or Rs50 (whichever is higher), along with a Rs20 administrative charge.
  • NEFT Bank Transfer: An additional Rs30 charge applies if NEFT transfer is required.
  • Refunds are strictly denied in cases of service abuse, malicious activity, or TOS violation.

IP Allocation & Refund on IP Pools

  • Upon purchase of any services, IP addresses will be allocated at management's sole discretion. The client cannot demand or request any specific or favourable IP pools.
  • Any refund claims raised on the grounds that the allocated IP pool is not favourable or does not match the client's preference will only be refunded as NETPOOL Wallet Credits. Cash refunds will not be processed for such claims. Refund processing against IP allocation claims will take 14–20 working days.
  • IP Pool selection is only available via a support ticket raised in the Billing Area. Custom IP pool allocation is a separate paid service and must be purchased independently.

Need Help?

For any questions about our refund policy or to request a refund, please contact our billing team at:

  • Email: [email protected]
  • Phone: +91 80696 45488
  • Address: NETPOOL TECHNOLOGIES PRIVATE LIMITED, 1432 Vivekananda Sarani, Rania, Boral, South 24 Parganas, West Bengal 700154